Returns
Our company insists on outstanding quality, value and service. Within 30 days,
we guarantee that every item we sell will give you complete satisfaction or
you may return it for a full refund. Original shipping and handling charges
are non-refundable, except in the case of manufacturer's defects. Return
shipping charges are the responsibility of the customer, except in the case
of the manufacturer's defects. If you cancel your order, shipping and
handling costs will not be refunded if the item has already shipped from
our company.
Returning a Purchase
All returns must be approved and assigned a return of mechandise
authorization (RMA) number by calling (800) 595-5456.
Please allow 14 business days from the day you return your package for
your return to be credited or exchange made (see
Satisfaction Guarantee.) If you no longer have the return form, please
send your package prepaid and insured to the following address:
Attention: Customer Returns - RMA# (your number here)
Luggage Club
13779 Ridgedale Drive
Minnetonka MN 55305
United States
Be sure that the return form and label or the RMA number is clearly
displayed on the outside of your package. Also make sure to include your
name, address and daytime phone number. All packages that do not
either display a RMA number or a return form and label will be
refused and sent back to the sender at the senders expense.
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